Public Offer

Orm Solutions, LlcMaster Services Agreement (Public Offer)

Effective Date: February 20, 2026

This Master Services Agreement (this «Agreement») is a public offer by ORM SOLUTIONS, LLC, a Texas limited liability company (Texas Taxpayer Number: 32102947895; Mailing Address: 3606 LOVERS LN, DALLAS, TX 75225–7423) («Company», «we», «us», or «our»).

This Agreement governs access to and use of the Company„s websites, dashboards, and online reputation management services (the «Services»). This Agreement is intended for business-to-business transactions only.

1. Acceptance; Authority

By (a) placing an order, signing up for an account, requesting or receiving a demo, executing an order form or statement of work, paying an invoice, or otherwise accessing or using the Services, you agree to be bound by this Agreement on behalf of the legal entity you represent («Customer», «you»).

You represent and warrant that: (i) you are at least 18 years old; (ii) you are acting within your authority to bind Customer; and (iii) Customer is a commercial organization and is not purchasing the Services as a consumer for personal, family, or household use.

The Services are offered only to commercial organizations. Company may decline to provide Services to any prospective Customer in its discretion.

2. Order Forms; Priority

The Services may be ordered through an online checkout, an order form, statement of work («SOW»), proposal, or invoice (each, an «Order Form»). Each Order Form may specify the plan(s), number of locations, subscription term, fees, and any additional terms. If there is a conflict between this Agreement and an Order Form, the Order Form will control only for that Order Form and only to the extent of the conflict.

3. Services

The Company provides managed online reputation monitoring and management services, which may include access to a dashboard, alerts, analytics, and related managed services. The specific scope, service levels, and deliverables (if any) will be described in the applicable Order Form.

Customer acknowledges that the Services involve interaction with third-party platforms (e.g., review sites and social networks). Outcomes on third-party platforms are influenced by factors outside Company„s control.

4. Plans and Pricing

Current reference prices displayed on the Company„s website are shown below. Prices are approximate and are provided for informational purposes only. Final pricing, discounts, and billing details must be confirmed with the Company in writing (including by email) and/or in an Order Form before any Services are provided.

Plan	Approx. price per location / month (USD)	Target response time	Review responses / month	Review removal attempts / month
Starter	299 $	24–48 hours	Up to 100	3
Growth (Most Popular)	399 $	4–12 hours	Up to 250	8
Enterprise	549  $(reference)	2–4 hours	Unlimited	Unlimited

Additional pricing notes:

• Fees are typically quoted per location per month, unless stated otherwise in an Order Form.
• Month-to-month subscriptions may be available.
• Annual prepayment may be offered at a discount (currently advertised as 15%, subject to change).
• Setup fee is currently advertised as 0 $, subject to change
• Enterprise plans may require additional review and may be offered on custom terms, even if reference pricing is displayed online.

5. Fees, Invoicing, and Payment

Customer will pay the fees set out in the applicable Order Form («Fees»). Unless otherwise stated in an Order Form: (i) Fees are billed in advance on a recurring basis; (ii) subscriptions automatically renew for successive monthly periods; and (iii) Customer authorizes Company (or its payment processor) to charge Customer„s payment method for all Fees.

All Fees are non-cancelable and non-refundable except as expressly stated in an Order Form or required by applicable law. The Company may suspend access to the Services for late or failed payments. Customer is responsible for all reasonable costs of collection, including attorneys“ fees, if permitted by law.

6. Taxes

Fees are exclusive of all taxes, levies, and duties (including sales, use, excise, VAT/GST, or similar taxes) («Taxes»). Customer is responsible for all Taxes associated with its purchase and use of the Services, except for taxes based on Company„s net income.

If Company has a legal obligation to collect Taxes, Company will invoice such Taxes and Customer will pay them unless Customer provides a valid tax exemption certificate. If any withholding is required by law, Customer will gross up payments so that Company receives the full amount invoiced, unless prohibited by law.

7. Customer Responsibilities

Customer will:

• Provide accurate and complete information required to deliver the Services, including location details and authorized contacts.
• Maintain the confidentiality of account credentials and promptly notify Company of any unauthorized access.
• Ensure Customer has all rights, permissions, and lawful bases needed for Company to access, monitor, and act in relation to Customer„s online listings and profiles as instructed by Customer.
• Be solely responsible for Customer„s business practices, customer communications, products and services, and compliance with applicable laws (including advertising, consumer protection, and FTC guidelines).

Customer will not request, instruct, or permit Company to engage in unlawful, deceptive, or unethical conduct, including but not limited to posting fake reviews, impersonation, harassment, trafficking in personal data, or any activity that violates third-party platform terms. Company may refuse, suspend, or terminate Services if it reasonably believes Customer„s instructions or content violate this Agreement, platform terms, or applicable law.

8. Acceptable Use; Security

Customer will not (and will not permit any third party to):

• Reverse engineer, decompile, or attempt to derive the source code of the Services or any underlying softwar.
• Access or use the Services to build or benchmark a competing product or service, or to copy features or ideas.
• Interfere with or disrupt the integrity or performance of the Services, including by transmitting malware or conducting denial-of-service attacks.
• Access the Services in a manner intended to avoid Fees or usage limits or to circumvent restrictions.

Company may implement reasonable security measures and may suspend access to protect the Services, Customer, or third parties.

9. Confidentiality

«Confidential Information» means non-public information disclosed by one party («Disclosing Party») to the other («Receiving Party») that is designated as confidential or that should reasonably be understood to be confidential given the nature of the information and circumstances of disclosure.

Receiving Party will: (i) use Confidential Information only to perform under this Agreement; (ii) not disclose it to third parties except to its employees, contractors, and advisors who have a need to know and are bound by confidentiality obligations; and (iii) protect it using at least reasonable care.

Confidential Information does not include information that: (a) is or becomes publicly available without breach; (b) is independently developed without use of the other party„s Confidential Information; or (c) is received from a third party without a duty of confidentiality.

Either party may disclose Confidential Information to the extent required by law, subpoena, or court order, provided it gives the other party prompt notice (where legally permitted) and reasonable cooperation.

10. Intellectual Property; Feedback

As between the parties, Company retains all right, title, and interest in and to the Services, including all software, dashboards, templates, analytics methods, know-how, and documentation, and all related intellectual property rights

Customer retains all right, title, and interest in and to Customer„s trademarks, content, and data that Customer provides to Company («Customer Data»). Customer grants Company a non-exclusive, worldwide, royalty-free license to use, host, copy, process, transmit, and display Customer Data solely to provide and improve the Services and to fulfill Company„s obligations under this Agreement.

If Customer provides suggestions or feedback, Customer grants Company a perpetual, irrevocable, royalty-free license to use and incorporate that feedback without restriction or obligation.

11. Data Protection; Privacy

Company’s Privacy Policy (as posted on the Company’s website) describes how Company collects and uses personal information related to the website and Services. To the extent Company processes personal data on behalf of Customer in connection with the Services, the parties may enter into a separate data processing addendum upon request.

Customer acknowledges that the Services may involve processing publicly available information from third-party platforms and information provided by Customer. Customer is responsible for ensuring it has any required notices, consents, and lawful bases for the processing and sharing of personal data with Company.

12. No Legal Advice; No Guaranteed Results

Company does not provide legal advice, tax advice, or professional services requiring a license. Any information, alerts, or recommendations are for informational purposes and do not constitute legal or compliance advice.

Company does not guarantee any particular business outcome, rating, review volume, review removal, search ranking, revenue impact, or other result. Company„s estimates, response times, and service targets are goals only and may vary based on factors outside Company„s control, including third-party platform policies and actions.

13. Term; Suspension; Termination

This Agreement begins on the Effective Date and remains in effect until terminated. Each subscription term is as stated in the applicable Order Form.

Either party may terminate an Order Form for convenience effective at the end of the then-current billing period by providing written notice at least five (5) business days before the renewal date, unless the Order Form states otherwise. Company may terminate immediately upon notice if Customer materially breaches this Agreement or fails to pay undisputed Fees when due.

Upon termination or expiration: (i) Customer will promptly pay all outstanding Fees through the end of the then-current term; (ii) Customer„s access to the Services will cease; and (iii) each party will return or destroy the other party„s Confidential Information upon request, except as permitted by law or for archival purposes.

14. Disclaimers

To The Maximum Extent Permitted By Law, The Services Are Provided «As Is» And «As Available». Company Disclaims All Warranties, Whether Express, Implied, Statutory, Or Otherwise, Including Any Implied Warranties Of Merchantability, Fitness For A Particular Purpose, Title, And Non-Infringement.

Company does not warrant that the Services will be uninterrupted, error-free, or that any data, content, or reports will be accurate or complete at all times.

15. Limitation of Liability

To The Maximum Extent Permitted By Law, In No Event Will Company Or Its Affiliates, Officers, Directors, Employees, Agents, Or Suppliers Be Liable For Any Indirect, Incidental, Special, Consequential, Exemplary, Or Punitive Damages, Or For Any Loss Of Profits, Revenue, Goodwill, Data, Or Business Interruption, Arising Out Of Or Related To This Agreement Or The Services, Even If Advised Of The Possibility Of Such Damages.

To The Maximum Extent Permitted By Law, Company„S Total Aggregate Liability Arising Out Of Or Related To This Agreement Or The Services Will Not Exceed The Fees Paid Or Payable By Customer To Company For The Services Giving Rise To The Claim During The Three (3) Months Immediately Preceding The Event That First Gave Rise To Liability.

Some jurisdictions do not allow certain limitations; in such cases, liability will be limited to the maximum extent permitted by applicable law.

16. Indemnification

Customer will defend, indemnify, and hold harmless Company and its affiliates, and each of their officers, directors, employees, and agents, from and against any third-party claim, demand, suit, or proceeding and all related liabilities, damages, losses, and expenses (including reasonable attorneys fees) arising out of or related to: (i) Customer Data; (ii) Customer’s business, products, or services; (iii) Customer’s instructions to Company; (iv) Customer’s violation of this Agreement or applicable law; or (v) any allegation that Customer Data or Customer’s use of the Services infringes, misappropriates, or otherwise violates a third party’s rights.

Company will promptly notify Customer of the claim and reasonably cooperate. Customer may not settle any claim in a manner that imposes obligations on Company or admits fault on Company’s behalf without Company’s prior written consent.

17. Non-Solicitation

During the term of this Agreement and for twelve (12) months thereafter, Customer will not knowingly solicit for employment or engagement any Company employee or contractor who provided Services to Customer, except through general advertisements not targeted to such individuals.

If Customer breaches this section, Customer will pay Company an amount equal to 25% of the solicited individual„s annualized compensation (or, for contractors, 25% of annualized fees), as liquidated damages, which the parties agree is a reasonable estimate of Company„s damages and not a penalty.

18. Compliance; Export Controls; Sanctions

Customer represents that it will comply with all applicable laws and regulations. Customer will not use the Services in a manner that violates U.S. export controls or sanctions laws, or in connection with any prohibited end user, end use, or destination.

19. Governing Law

This Agreement is governed by the laws of the State of Texas, without regard to conflict of laws principles, and by applicable federal law, including the Federal Arbitration Act. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

20. Changes to This Agreement

Company may update this Agreement from time to time by posting an updated version on its website. Unless otherwise stated, changes are effective upon posting. If Customer continues to use the Services after changes become effective, Customer accepts the updated Agreement. If Customer does not agree to changes, Customer must stop using the Services and may terminate as permitted in Section 13.

21. Notices: Contact Information

Notices to Company must be sent by email to support@orm-service.com or by submitting a request at https://orm-service.com/feedback. Notices to Customer may be sent to the email address associated with Customer’s account or otherwise provided to Company.

Company contact information:

• By email: support@orm-service.com
• By submitting a request: https://orm-service.com/contact-us
• Mailing address: 3606 LOVERS LN, DALLAS, TX 75225–7423

22. Miscellaneous

• Independent Contractors. The parties are independent contractors. Nothing in this Agreement creates a partnership, joint venture, agency, fiduciary, or employment relationship.
• Assignment. Customer may not assign this Agreement without Company„s prior written consent. Company may assign this Agreement in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets.
• Force Majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including third-party platform outages, internet failures, supply chain issues, labor disputes, or acts of government.
• Severability; Waiver. If any provision is held unenforceable, the remaining provisions remain in effect. A waiver must be in writing and signed by the waiving party.
• Entire Agreement. This Agreement and any applicable Order Forms constitute the entire agreement between the parties regarding the Services and supersede all prior or contemporaneous agreements and understandings.
• No Third-Party Beneficiaries. This Agreement does not create any third-party beneficiary rights.
• Limitation Period. Any claim arising out of or relating to this Agreement must be brought within one (1) year after the cause of action arose, otherwise the claim is permanently barred, to the extent permitted by law.

If you have questions about this Agreement, contact Company using the information above.