Multi-Location Reputation Management That Catches Weak Units Before They Cost You a Quarter

Fifty locations, one brand, fifty different reputations. ORM Service is franchise reputation management software paired with a team that watches every unit and flags the ones dragging the average down. The brand stays consistent across every rooftop, and we dispute the unfair reviews along the way.

One Weak Location Can Drag the Whole Network Down

When a single unit drops to 3.2 stars, the chain-wide average suffers and the rest of the brand pays for it. ORM Service rolls up reviews from every location into one screen and flags the underperformers before they cost you a quarter.

From 5-unit independents to 500-rooftop franchise systems.

Built for chains, franchises, and operator groups that own more than one address.

Brand, region, location: three views, one source of truth.

Drill from network average to a regional cluster to a single rooftop without switching tools.

Spot the underperformer before the quarter ends.

Total number of ratings, average rating and NPS across every platform — all visible at a glance.

See it run on your network data

30 minutes, your locations, our dashboard. We'll walk through which rooftops are dragging the brand average, which ones are quietly winning, and what we'd fix first.

Frequently Asked Questions

How is ORM Service different from review management software we'd run ourselves?

Most multi-location reputation tools are SaaS — you buy the dashboard and your team does the work across every location. ORM Service is done-for-you: we monitor, respond, dispute, and gather reviews across your entire network. Your team gets the dashboard for visibility; we handle execution. For networks with 10+ locations, the math usually works out cheaper than hiring an in-house team.

Can you keep brand voice consistent across all locations?

That’s the core job. Every reply is written by our team using your brand guidelines and tone, so the response in Hartford reads the same as the one in Houston. No GM going off-script on Google because they had a rough Saturday.

Can different locations be on different plans?

Yes. Some locations might need just monitoring and basic responses (STARTER), others need active dispute work and benchmarking (GROWTH or ENTERPRISE). You can run a mixed setup across your network — high-traffic hero locations on premium plans, smaller units on STARTER.

How do you handle unit-level benchmarking?

The dashboard shows rating and NPS for every location, lifetime and over time. Compare any unit against the network average, against units in the same region, or against named competitors in its local market.

Can you take down fake or unfair reviews across the network?

We file formal disputes against reviews that break platform policy: fake reviewers, competitor sabotage, wrong-location tagging (a common one for franchises with similar names in different markets), and off-topic content. The platform makes the final call. You get a written record per unit of every dispute we filed and the outcome the platform returned.