Restaurant Reputation Management That Fills Tables and Protects Margins

A single bad review on Yelp can empty a Saturday night. A missed reply on Google can cost you the family two blocks over. ORM Service is reputation management software paired with a team that watches every platform, replies in your voice, and disputes the unfair ones, so you can focus on the kitchen and the floor.

Diners Read Reviews Before They Read Your Menu

ORM Service pulls every guest review and every star — from search and review sites to delivery apps — into one screen. Then our team takes over: replies, disputes, and review collection happen without your floor manager opening a laptop.

From corner cafes to 50-unit franchise systems.

Whether you run one location or fifty, the playbook scales.

Every platform diners check before they book a table.

Google, Yelp, TripAdvisor, OpenTable, DoorDash, Uber Eats — all in one dashboard.

More positive reviews. Faster replies. Stronger local ranking.

The metrics that move covers and revenue.

Platform & Services

A dashboard you can open in 10 seconds, plus a team that does the work you don't have time for.

Live dashboard

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See it run on your restaurant data

30 minutes, your reviews, our dashboard. No prep needed. You'll get a clear picture of where your reputation stands tonight, and what we'd fix first.

Frequently Asked Questions

Which review platforms do you cover for restaurants?

Everywhere your diners look. Google, Yelp, TripAdvisor, OpenTable, and Facebook for dine-in. DoorDash, Uber Eats, and Grubhub for delivery. All of them feed one dashboard with one response workflow, so nothing slips through the cracks.

Can you take down fake or unfair reviews about my restaurant?

We file formal disputes against reviews that break platform policy: fake reviewers, competitor sabotage, off-topic complaints (someone complaining about delivery on your dine-in listing, for example). The platform makes the final call. You get a written record of every dispute we filed and the outcome the platform returned.

How do I know which of my locations is in trouble before guests start posting about it?

At a glance, your dashboard shows which units are slipping — NPS dropping, platforms pulling them down, review volume shifting. Click into any location and the full review feed and per-platform ratings are right there. Problems that used to take a quarter to spot show up in days.

How do you get more positive reviews without breaking platform rules?

No incentives. No filtering. No review-gating. You get a downloadable QR code for the restaurant — drop it on the check, the table tent, or the menu, and diners who want to leave a review can do so with one scan. That’s how the platforms expect it to work, and it’s the only method that holds up long-term.

How fast do you respond to a new negative review?

24-48 hours on STARTER, 4-12 hours on GROWTH, 2-4 hours on ENTERPRISE. For busy restaurants and franchise networks we usually recommend GROWTH or higher. Diners decide where to eat in the next hour, not the next week.