Review Management, Done For You
Integrations
Our platform we integrate with all major review sites — Google, Yelp, Facebook, and more — so you can see every review from one dashboard.
What you get with Review Management
All your reviews in one place — across every platform
Pull reviews from Google, Yelp, Tripadvisor, OpenTable, Trustpilot, Airbnb, Booking.com, and Expedia — 8+ platforms and growing — into one place.
Filter reviews by star rating (1–5) and date range to surface the feedback that matters first.
View reviews by brand, region, or individual branch, with existing review responses shown alongside each review.
Track the health of your reputation across every location
Watch your average rating and NPS, and see how review volume and scores trend over time.
Drill into rating and NPS at the brand, regional, and individual-location level to spot what’s changing.
Benchmark 2–5 branches, groups, companies, or competitors side by side on rating, NPS, and review volume.
Not a Tool. A Team.
Escape the choice between a dashboard you have to run and an agency that keeps you in the dark.
Testimonials
Discover how companies like yours improve their reputation and grow faster with our platform.
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Frequently Asked Questions
ORM Service is “Not a tool. A team.” — a done-for-you service backed by a live dashboard. A dedicated team monitors your reviews 24/7 across Google, Yelp, Facebook, Tripadvisor, and more, and writes human responses in your brand voice. You watch everything happen in real time inside your dashboard — ratings, recent reviews, and response times across every location. No monthly-report black box.
We integrate with all major platforms: Google (Maps / Business Profile), Yelp, Facebook, Tripadvisor, Trustpilot, OpenTable, Angi, Nextdoor, and Thumbtack — 8+ platforms and growing. If you operate in an industry with a niche review site, tell us during onboarding and we’ll add it to your monitoring.
Target response times depend on your plan: STARTER ($299/loc/mo) targets 24–48 hours, GROWTH ($399) targets 4–12 hours, and ENTERPRISE ($549) targets 2–4 hours. Negative reviews are always prioritized regardless of plan.
Our team writes every response. During onboarding we build a brand-voice guide together — tone, key phrases, things to avoid — and our specialists draft each reply to keep your voice consistent across every platform. Your personal manager coordinates the work, and our lawyer reviews sensitive cases before posting.
Everything your team is doing, in real time. You can see your average rating and NPS across all locations, drill into any single branch, filter reviews by star rating and date, view each review alongside the response we posted, and benchmark your locations or competitors side by side. No waiting for reports — it’s all live.
Yes — the platform is built for it. The HQ dashboard rolls up performance across all locations at a glance, lets you drill into any single site, and benchmarks regions or competitors side by side on rating, NPS, and review volume. We work with brands from single shops to enterprises with hundreds of locations.
No. We work directly with your review profiles, so there’s nothing to configure before monitoring begins. Your personal manager handles the onboarding — you’re up and running in days.
Review management is how modern brands turn customer feedback into search visibility, trust, and revenue.
What is review management?
Review management is the ongoing practice of monitoring, responding to, and shaping customer reviews across the platforms where people search for businesses. It covers Google Business Profile, Yelp, Facebook, Tripadvisor, industry directories, and a growing list of niche platforms.
A good process does three things: captures every review across every channel in one feed, responds to each one in a way that fits the brand’s voice and the platform’s policies, and surfaces patterns in feedback so the business can fix what’s broken and amplify what’s working.
For multi-location businesses, it’s also a coordination challenge. Without a centralized process, each location ends up with its own response style, its own response time, and its own reputation problems.
Why reviews matter for Google and AI search
Reviews aren’t only social proof. Google factors review signals — volume, recency, ratings — into local search and the Map Pack. Profiles that get regular new reviews tend to stay visible; profiles that go quiet tend to drift down.
AI search makes this even more important. Tools like Google’s AI Overviews, Microsoft Copilot, and consumer-facing AI assistants summarize reviews when answering prompts like “best restaurant near me” or “top dentist in Brooklyn.” When AI describes your business, it draws on the language inside your reviews — what your customers actually wrote.
That makes review management a search investment, not just a customer service function.
What ORM Service does for you
We are not a dashboard you log into. We’re a team that runs review management on your behalf, with a dashboard you can check whenever you want.
A dedicated personal manager owns your account. An analyst monitors every new review across 10+ platforms. Trained writers draft responses in your brand voice, following the guidelines we build with you during onboarding. A legal specialist handles disputes for reviews that violate platform policies. A designer supports any customer-facing materials we deploy — QR codes, response templates, brand assets.
You see everything we do in real time inside your dashboard: which reviews came in, what we replied, what we disputed. No monthly PDFs. No black box.
Who needs a review management service
Review management makes sense for any business whose customers find them through search and choose them based on ratings — restaurants, dentists, law firms, contractors, retail chains, ecommerce brands, real estate teams, automotive dealers, healthcare providers, and home services.
It becomes essential when one of three things is true: you have more than one location and coordinating responses across them takes too much of someone’s time; your industry attracts fake or policy-violating reviews and they’re hurting your rating; or your responses are inconsistent — fast and friendly one week, missed entirely the next.
How review management connects to revenue
The chain is simple. Better ratings and consistent responses build trust. Trust raises click-through and conversion from search profiles. Higher review volume and freshness support local rankings, which means more impressions in the first place.
Run as an ongoing service, review management compounds. Each handled review supports the next. Each removed policy violation protects the average. Each new positive review widens the gap between you and competitors who aren’t paying attention.
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