Brand Monitoring That Catches Every Review in Real Time
Integrations
We integrate with the most popular tools and platforms to help you get the most out of your data.
What you get with Brand Monitoring
See every new review the moment it lands
You get a notification as soon as a negative review is posted, so your team can step in while the customer is still listening.
Google, Yelp, Facebook, Tripadvisor, Trustpilot, OpenTable, Angi, Nextdoor, Thumbtack and more, with up to 10 platform integrations on STARTER, monitored around the clock.
The dashboard rolls up the whole brand and lets you open any region or single branch, so a weak location stands out before it drags down the name.
Turn monitoring into decisions
Our analysts read your feedback across platforms to find trends, risks and opportunities. The same complaint at three locations is a signal, not noise.
Email analytics on a fixed schedule: monthly on STARTER, with campaign analytics on GROWTH and weekly analytics on ENTERPRISE.
Benchmark 2–5 branches, companies or competitors side by side on rating, NPS and review volume.
Not a Tool. A Team.
Escape the choice between a dashboard you have to run and an agency that keeps you in the dark.
Testimonials
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Frequently Asked Questions
24/7 monitoring of the review platforms your customers use, a live dashboard with every review in one feed, real-time alerts on negative reviews, rating and NPS by location, competitor benchmarks and analysts who report on trends. It is included in every plan.
Google (Maps / Business Profile), Yelp, Facebook, Tripadvisor, Trustpilot, OpenTable, Angi, Nextdoor, Thumbtack and more. STARTER covers up to 10 platform integrations. If your industry has a niche review site, tell us during onboarding.
You get a notification as soon as a negative review is posted, and it appears in your dashboard in real time.
Yes. Monitoring is the starting point; our team writes responses in your brand voice as part of Review Management. Target response times are 24–48 hours on STARTER, 4–12 hours on GROWTH and 2–4 hours on ENTERPRISE.
Yes. You can benchmark 2–5 branches, companies or competitors side by side on rating, NPS and review volume.
The dashboard rolls up the whole brand at a glance and lets you drill into any region or single location. You can also assign different plans to different locations.
No. We work directly with your review profiles, so monitoring starts without any setup on your side. Your personal manager handles onboarding.
About Brand Monitoring
What is brand monitoring?
Brand monitoring is the continuous tracking of what customers say about your business online. For most local and multi-location businesses, the conversation that matters most happens on review platforms: Google, Yelp, Facebook, Tripadvisor, Trustpilot and the directories specific to your industry. These are the pages people read right before they call, book or walk in.
Monitoring means seeing every new review across all of those platforms, knowing which ones need attention and understanding how your reputation changes over time.
Why it matters
Reviews arrive on many platforms at once, and each one has its own app, notifications and login. Without a single view, negative reviews sit unanswered for days, problems at one location go unnoticed, and nobody can say whether the brand’s rating is improving or slipping.
Speed matters too. A negative review that gets a quick, thoughtful reply reads very differently from one that has been ignored for weeks — both to the customer who wrote it and to everyone who reads it later.
What to monitor
A useful monitoring setup tracks:
- new reviews on every platform, by location;
- star rating and review volume over time;
- NPS and the share of positive and negative feedback;
- how your locations compare with each other and with nearby competitors;
- recurring topics — the same complaint appearing across reviews is a signal worth acting on.
How ORM Service monitors your brand
We pull reviews from 8+ platforms into one live dashboard and watch them 24/7. Negative reviews trigger a real-time alert, and every review can be filtered by rating, date, brand, region or branch. Our analysts review the feedback for trends, risks and opportunities, and you get analytics by email — monthly on STARTER, weekly on ENTERPRISE, with campaign analytics on GROWTH.
Monitoring is never the end of the work. When we find a review that breaks platform rules, our dispute team takes it on; when we find honest criticism, our team replies in your brand voice.
Who needs it
Brand monitoring is essential for any business that gets customers from search and maps — restaurants, hotels, healthcare practices, home services, retail — and especially for brands with several locations, where one weak branch can go unnoticed until it drags down the whole name.
Recommended Resources
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