Reputation Repair That Brings Your Rating Back
Integrations
We integrate with the most popular tools and platforms to help you get the most out of your data.
What you get with Reputation Repair
Find out what is really pulling your rating down
Reviews from Google, Yelp, Facebook, Tripadvisor, Trustpilot and more land in a single feed, filtered by star rating and date, so the negatives that matter surface first.
Each negative review is checked against the platform’s own policy rules. Violations go to our dispute team; honest criticism gets a professional reply.
Average rating and NPS for every location, benchmarked against 2–5 branches or competitors, so you see where you stand and how far you need to go.
Rebuild the rating — and keep it there
Fake reviews, posts from competitors or former employees and other policy violations are documented and filed for removal through official channels, with priority escalation on GROWTH and ENTERPRISE.
Branded QR codes for every location invite every customer to share their experience on Google, Facebook and other platforms, so recent reviews outweigh old complaints.
Our team answers negative reviews in your brand voice — acknowledging the issue and inviting the customer to talk — so the next reader sees a business that cares.
Not a Tool. A Team.
Escape the choice between a dashboard you have to run and an agency that keeps you in the dark.
Testimonials
Discover how companies like yours improve their reputation and grow faster with our platform.
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Frequently Asked Questions
Disputing is one part of it: we file removal requests for reviews that break platform rules. Reputation repair is the whole recovery — removing what can be removed, bringing in new reviews from real customers, replying to the rest and tracking how your rating moves, location by location.
No, and no honest provider will promise that. Platforms remove reviews that violate their policies — fake reviews, posts from competitors or former employees, defamation, off-topic content. Honest feedback from real customers stays up; for those we write a professional, on-brand reply that gives future readers context.
It depends on how many reviews you have, how recent the negative ones are and how many of them break platform rules. A removed review changes your average as soon as the platform takes it down; new reviews add up week after week. You watch the change in real time in your dashboard, for every location.
STARTER includes 3 removal attempts per location per month, GROWTH includes 8, and ENTERPRISE is unlimited. GROWTH and ENTERPRISE also get a dedicated removal specialist and priority escalation.
Every location gets its own QR code to place where customers see it — receipts, table tents, business cards. Customers scan it and go straight to your review page on Google, Facebook or another platform. Plans include up to 100 review requests per month on STARTER, 250 per location on GROWTH and unlimited on ENTERPRISE.
Very little. We work directly with your review profiles, so there is nothing to integrate. Your personal manager runs onboarding, builds a brand-voice guide with you and asks for any proof you have about suspicious reviewers.
No contract and no setup fee. Plans are month-to-month, with a 15% discount if you pay annually.
About Reputation Repair
What is reputation repair?
Reputation repair is the work of bringing a damaged online rating back to where it reflects the business you actually run. It starts when something has already gone wrong: a run of one-star reviews, a fake review campaign, a complaint from years ago that still sits at the top of your Google profile, or a rating that slipped below the businesses around you.
Unlike everyday review management, repair has a clear goal and a starting point. You know the rating you have, you know the rating you need, and every step is measured against that gap.
Why ratings drop — and why they stay down
Most rating problems come from a few sources: reviews from people who were never customers, a competitor or former employee with a grudge, a bad week that produced several honest complaints at once, or simply too few reviews, so each negative one weighs more.
Ratings stay down for a simple reason: most satisfied customers never write a review unless someone asks, while unhappy ones often write on their own. Without a steady flow of new reviews, the old complaints keep setting the tone.
How ORM Service repairs a rating
We combine four moves, run by one team and visible in one dashboard:
- Audit. Our analysts pull every review from every platform and location and sort the negatives into two groups: reviews that break platform rules and honest criticism.
- Remove. Policy violations go to our dispute team, which documents each case and files it through the official channels.
- Rebuild. Branded QR codes at every location invite every customer to leave a review where it counts, so recent reviews push the old complaints down.
- Respond. Our team replies to the remaining negative reviews in your brand voice, showing future customers that you listen.
Your personal manager keeps you posted on every case, and your dashboard shows the result: average rating and NPS by location, review volume and side-by-side benchmarks.
When you need it
Reputation repair makes sense when your rating no longer matches the experience you deliver: after a spike of one-star reviews, when fake or off-topic reviews stay live, when one location drags down the whole brand, or when competitors nearby have a visibly higher rating. It is especially useful for multi-location businesses, where one problem can repeat across many profiles.
What reputation repair cannot do
No one can remove honest reviews from real customers, and no one should promise to. Repair works by taking down what breaks the rules, inviting every customer to share their experience and answering criticism professionally. That combination is what moves a rating — and keeps it from slipping again.
Recommended Resources
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